You should see a directory named "_database" under your webroot. The _database directory is configured with enhanced security which disallows direct download from a web browser. For security reasons, all MS Access database files (*.mdb) should be uploaded to this directory.
Do not place any other files (e.g., html, asp, etc.) in this folder.
If you do not have the _database directory within your webroot, please create a support ticket and we will create the directory for you.
